Western North Carolina Lodging

Standard Cancellations

1. Reservations can be canceled with no charge within 24 hours of being made.
2. For confirmed reservations cancelled more than 14 days prior to your reserved arrival date, we will charge a cancellation fee of $25.
3. For confirmed reservations canceled from 7 to 14 days prior to your reserved arrival date, we will charge a cancellation fee equal to one-half of the total room charge at the then-current room rate.
4. For confirmed reservations canceled less than 7 days prior to your reserved arrival date, full payment for the full stay is expected at the then-current room rate.
5. For no-shows or early departures, full payment for the full stay is expected at the then-current room rate.

A Note About Inclement Weather And/Or Trip Interruption:

As we all know, from time to time Mother Nature can serve up some interesting weather conditions that make traveling challenging! And, at times, there are personal circumstances that create situations requiring changes to travel plans. So, it’s best that we let you know now about what our policies and expectations are when such conditions or circumstances arise.

Please understand that your reservation is considered to be a “rain (or snow) or shine” commitment to us. This means that “crumby weather” is, in and of itself, not a sufficient reason to cancel without penalty. The same is true for unexpected personal situations. You are expected to fulfill the full responsibilities associated with your reservation regardless of weather conditions or other circumstances. We do not compromise regarding this policy.

If you have any concerns about meeting this obligation, we encourage you to consider purchasing trip insurance. It is inexpensive, can be purchased easily online and protects your interests during unexpected circumstances that effect your travel plans.

Optional travel protection is offered during direct online checkout after you enter your state. Select the plan to see any available Cancel For Any Reason upgrade. Eligibility and coverage terms apply; insurance does not change our cancellation policy.

Group/Event Reservation Guarantees And Cancellations

For information on group reservations and cancellations, please refer to our “Events Guidelines,” which will be distributed to you during the booking process. If you have questions, please contact us at 828-820-7016.

Room/Cabin Reservation Guarantees

Our mountain inn near Asheville is a unique, privately-owned property where every guest reservation is handled on an individual, personalized and confidential basis. At the time your reservation is made, we require a credit card to guarantee the room or cabin with a fifty percent deposit. Refunds of deposits will be subject to the cancellation policies listed below.

Check-in and Check-out

Engadine is a self check-in property by design. You arrive on your own schedule and let yourself in with a private code, with no front desk and no meeting time to coordinate. An innkeeper lives on the property, so if you need anything at all, a call or text reaches someone who is already here. You will receive your door code by text on the morning of arrival.

All room accounts are settled at the time of booking or on the card on file. For reservations made on our website, the balance due after your deposit has been applied can be charged to the card on file or to another card of your choosing. For reservations made and paid for through one of our booking partners (Expedia, Booking.com, Airbnb, etc.), we require that you provide a credit card to which any additional charges or fees (purchases, breakfast charges, pet fees, cleaning fees, etc.) that you may incur will be charged.

Check-in is from 3:00 PM to 7:00 PM. Because check-in is self-serve, a later arrival is not a problem and you do not need to call ahead to arrange it. If you need anything on the day of arrival, call us at 828-820-7016.

Check-out is 11:00 AM. Late check-outs may be accommodated on an as available basis. For late check-outs up until 1:00 PM, there is a $50 charge. For check-outs later than 1:00 PM, full payment of an additional night’s stay will be charged.

Smoking/Vaping

For the safety and comfort of our guests, smoking and/or vaping is not permitted in the Inn nor in our Western North Carolina cabins. Smoking and vaping are permitted on exterior porches ONLY. Please use the ashtrays we have provided for you.

Damages and Excessive Soiling

At Engadine, we know that accidents and coincidental circumstances sometimes result in damages to our property. In these situations, we understand and accept that there was no intent and, as a result, will repair or replace damaged or soiled items at no cost to our guests.

However, in circumstances where there is obvious neglect or malicious intent, we reserve the right to charge offending guests the expenses associated with making right the situation. Following are circumstances where this will be the case:

1. Towels- We ask that the white bath towels not be used to clean mud or dirt from shoes or clothing, removing blood, or for washing cars. Black washcloths and hand towels are provided for removing makeup…please DO NOT use white bath towels or cloths for makeup removal. In our dog-friendly cabins, “dog towels” are provided for wiping muddy paws. If you are planning to visit one of the area’s famed “swimming holes,” we ask that you NOT use bath towels and, instead, visit the Inn’s office to pick up beach towels. For soiled towels that cannot be cleaned- $25 per item.
2. Bed linens- For bed linens soiled with make-up, personal products, blood (or muddy paws in pet-friendly cabins)- $25 per item
3. Excessive soiling of room or cabin resulting in extensive cleaning- $250
4. Evidence of smoking or vaping in rooms or cabins- $250
5. Missing items- actual cost of replacement, plus $250
6. Dirty dishes (in cabin kitchens)- $50
7. Damages- actual cost of repairs, one night’s charge for each night the Room/Cabin is out of service, plus $250

Charges for these items will be documented by email, with photographs when appropriate, and automatically billed to your credit card on file.

Cabin Kitchen Inventory

Cabins are stocked with cooking and service ware items for preparing and serving meals for the stated maximum number of guests for each cabin. We ask that you NOT move items from your cabin to other cabins. Before departing, we also ask that you wash any kitchen items you may have used during your stay.

Additionally, you are responsible for providing your own cabin provisions. This includes food, ice, coffee (though we do offer cabin coffee, and breakfast at the inn or delivered to your cabin for an additional cost), cleaning supplies, etc. We will be happy to provide directions to nearby grocery stores should you wish to wait until you arrive to outfit your kitchen.

Capacity/Occupancy

Each room and cabin has a maximum capacity (see room and cabin descriptions in the Lodging section of our website). All rooms in the B&B are double occupancy, adults only (18 years of age and older). Cabin rates are based on double occupancy, unless otherwise stated in the cabin description. Additional guests can often be accommodated in cabins at an additional cost ($25 per person per day for additional guests 12 years of age and older…there is no charge for children under 12).

Children

Our bed and breakfast Inn is reserved for adults only. Children of all ages are welcome in all six of our family-friendly cabins.

Fireplaces

Each room or cabin has a gas fireplace, wood-burning fireplace, or gas-fired stove. All fireplaces are operated seasonally from October 15 to March 15.

Cabins with wood burning fireplaces will be supplied with enough wood and fire starter for one fire per day of your stay. Our staff will lay the fire for you to light at your convenience. We ask that you NOT add additional logs or other combustible material to the fire(s) we will prepare for you. Additionally, wood burning fireplaces should not be lit on the morning of your scheduled check-out day.

Taxes

Rates are subject to Buncombe County Lodging (6%) and North Carolina State Sales (7%) taxes.

Amenities

Some amenities might not be available during special promotions with external advertising partners. If you are purchasing a stay at Engadine Inn And Cabins through a 3rd party (vs. directly with us), please call us to ask about the availability of amenities not specifically listed in the advertised promotion.

About Our Rural Setting

Despite being only 15 minutes from the urban center of Asheville, ours is still a rural setting. As such, our neighborhood is home to a variety of small businesses, family farms, historic homes and, to the west of us, a 300+ acre wildlife preserve. The folks that live around us are great people who will make you feel genuinely welcome and who will appreciate that you chose to visit our community. But, as country folks, they, infrequently (usually during hunting season), like to hunt and/or target shoot in our general area. So, if you happen to hear the sound of gunfire on a sunny afternoon, don’t freak out! Our neighbors aren’t shooting at you…or each other! It’s probably just a turkey shoot or someone hunting down a bear!

Accessibility Statement

Engadine Inn and Cabins, Asheville’s premier country retreat and listed on the National Register of Historic Places, warmly welcomes all guests. However, due to the historic significance of our 1885 hillside mansion, the inn is not wheelchair accessible. Our cabins are also not wheelchair accessible due to the topography of our property and the nature of the cabins. Removal of necessary physical barriers for complete accessibility is not readily achievable as such removal would threaten or destroy the historic significance of the property.

The physical barriers include the following:

• The walkway from the parking area to the front door of the Inn and Cabins has level changes due to the hillside topography.
• Elevated access requires climbing steps to the entrance to the Inn as well as the Cabins.
• There is no ramp available to the entrance of the Inn or to the Cabins.
• There is no elevator available at the inn or Cabins.
• All guest rooms in the Inn are located on the second and third floor.
• Due to the historic nature of the building, the interior structure includes narrow hallways and doorways that do not accommodate a wheelchair.
• The cabins, with the exception of Mount Mitchell, are one story buildings which are accessible by climbing a small number of steps to the entrance.
• The Mount Mitchell cabin is two stories with no elevator.
• No rooms include a roll in shower.

Our goal is to ensure that anyone who wishes to visit Engadine Inn and Cabins can do so, regardless of their physical abilities. Among the ways we strive to comply with the ADA:

1. It is our standard operating procedure that individuals with disabilities be able to make reservations for an accessible accommodation during the same hours and in the same manner as individuals who do not need an accessible room.
2. We have identified and described accessible features as well as physical barriers with enough detail to allow individuals with disabilities to determine independently whether a given guest room or cottage meets their accessibility needs.
3. It is our standard operating procedure to ensure that our accessible guest room option is held for use by individuals with disabilities. However, we protect our clients’ right to privacy of disclosure.
4. We guarantee that an accessible guest room, once reserved, is held for the reserving customer and is removed from all reservation systems. We make reasonable efforts with third-party reservation systems to ensure that an accessible room is available through at least some of these services and that information concerning the accessibility of the room is included on their reservation platform.
5. Guests with legitimate service dogs will be provided access to all areas of the inn where members of the public are allowed to go.

For special accommodation needs, please call us directly at 828-820-7016 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

Website Accessibility

We are committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology. Please be aware that our efforts are ongoing. You may email us at venue@engadineinnandcabins.com or call us with questions or concerns regarding ADA accessibility issues, including issues accessing the website.