Asheville's Country Retreat

May 16, 2014

What to Expect at our Asheville Bed & Breakfast & Cabins

Posted by: TOM WATSON

We field numerous questions from guests who have never stayed in a bed and breakfast. Some people have questions about our cabins as well. We hope that this blog post will help!

This Isn’t Your Grandma’s Bed and Breakfast!
People often ask us if we have a curfew. Absolutely not! You are free to come and go as you please. When you arrive, we will give you a set of keys, including one for our front door and one to your room. Because this is our home (we live on the first floor of the inn), we keep our front door locked at all times. This comes as a surprise to some of our guests who don’t understand that we live here. If you are staying in a cabin, you will not have key access to the Inn, but we are available to you from 9 AM to 8 PM.  If there is an emergency. just ring the door bell at our front door.

Planning for your Stay in our Asheville Bed and Breakfast and Cabins

Booking on our secure reservation website: If you book through our reservation system, make sure that the room or cabin you reserve is appropriate for you.

Our Inn is reserved for adults only, with a maximum of two guests per room.

For those guests traveling with children, we offer five family-friendly cabins. Check the maximum occupancy of each of our cabins to choose a cabin that is appropriate for your family. Children three years and older are considered guests and count toward the maximum occupancy (which is regulated by our county and insurance company). Please remember that our Cherokee log cabin is a luxury cabin that is reserved for two adults.

Arrival time: We welcome each guest personally between 3 PM and 7 PM, unless you make arrangements for a later check-in. We do not have a front desk clerk who is available 24 hours/day to check you in. Therefore, we ask that you provide us with an estimated arrival time when you make your reservation. This insures that we are available to check you in when you arrive. If your plans change and you are going to be late, please call us because we are waiting up for you!

Your confirmation email: When you make a reservation, we send you a confirmation email. Most guests never look at their confirmation emails to verify the details of their reservation, and they miss important information such as our policies (which are also posted on our website), and accurate directions to our driveway. We recommend that you review your confirmation email as soon as you receive it.

Guest Etiquette
Cabins: We are known for the cleanliness of our cabins. While we don’t expect you to clean your cabin before you check out, we hope that you will respect our property and policies during your stay. If you notice a problem, please notify us so that we can remedy the situation. We want you to enjoy your stay!

Inn: Our housekeepers do a wonderful job of preparing your linens and amenities for your arrival. If you have a spill or “mishap,” please let us know. We are masters at stain removal, but it helps to know what type of stain it is. Please do not try to clean the stain yourself. Just bring it to our attention as soon as possible and we will cheerfully attend to it!

Breakfast: Our breakfast service begins promptly at 9 AM. If you stay in our inn, breakfast is included in your stay. We set our dining room for the exact number of guests staying in the Inn. Rick prepares a two-to-three-course breakfast for the exact number of guests expected. If you do not plan to have breakfast, please leave a note for us on the dining room table (where we will be sure to see it).

If you have dietary restrictions, please indicate them in the space we provide on our reservation page, or tell us if you reserve by phone. We strive to accommodate every guest, but we need to be informed by you!

At the Breakfast Table: Our guests are from all over the world. Please respect others’ cultural and religious preferences at the breakfast table. A private prayer of thanks is always appropriate, but do not assume that everyone at the table will feel comfortable holding hands with you while you say grace.

Check out time: Our check out time is 11 AM. Our housekeepers arrive at 11 AM to begin work, so we appreciate our guests who respect our check out time.

Housekeeping Gratuities: Housekeeping is one of those “thankless jobs.” Our dedicated housekeepers have been with us for years and work incredibly hard behind the scenes to prepare your room in the inn or cabin for your arrival as well as freshen your room during your stay. Although gratuities are optional, and we do not charge a cleaning fee to our cabin guests, any acknowledgement of their hard work and attention to detail is greatly appreciated. If you don’t know how much to tip your housekeeper, please consider a minimum of $3-$5 per day.

Concierge Services

We are available to our cabin and inn guests to assist you with maps, directions and suggestions for activities and dining. We know the area well and can often provide tidbits of additional information that are not in the guide books. Please ask us! We want to make your stay a memorable one!

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